Contactless doesn't work
When you order a Monzo card, you need to activate it in the app.
It's rare, but sometimes contactless doesn't activate. If that happens, try popping it into the card machine and putting in your PIN. After that, contactless should work.
If you’ve tried that but it’s still not working, tap below to order a new card.
Or follow these steps:
Tap Home in your app’s menu bar
Tap Freeze (if you can't find it, swipe down on your list of payments)
Tap Replace.
If your card is damaged or isn’t working when you get it, we'll cover the cost of the replacement.
Just get in touch with us and we’ll help you sort it.
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