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Reporting a lost, damaged or stolen card

If your card's lost, damaged or stolen, you can order a replacement here.

If you've seen payments that someone else made after your card was lost or stolen, you can report them as fraud.

We'll block your card while we investigate, and send a replacement too.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.