Apple Pay

Which devices does Apple Pay work with?

• iPhone: Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari
• Apple Watch: in stores and apps (requires iPhone 6 or later)
• iPad: iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari
• Mac: Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch.

A full list of Apple Pay compatible devices can be found at: support.apple.com/km207105.

How do I add my Monzo card to Apple Pay?

On iPhone, open the Wallet app and tap the ”+“ sign.

For Apple Watch, open the Apple Watch app on your iPhone and select ”Wallet & Apple Pay,“ then tap ”Add Credit or Debit Card.“

On iPad, go to Settings, open ”Wallet & Apple Pay,“ and select ”Add Credit or Debit Card.“

On MacBook Pro with Touch ID, go to System Preferences, select ”Wallet & Apple Pay,“ then select ”Add Card.“

How do I make my Monzo card the default card?

Open your Wallet, hold your Monzo card and drag it to the front.

How do I stop getting two notifications for every payment I make?

Both Apple Pay and Monzo send instant spending notifications, which means you’ll be notified twice every time you pay with Monzo using Apple Pay.

If you don’t want to get two notifications for every transaction, you can turn off Apple Pay's notifications for your Monzo card from your Wallet. Open Wallet and go to the “back of pass”, tap the little i on the bottom right and disable “transaction history” in the “transactions” tab.

Can I continue to use Apple Pay if I freeze my card in the Monzo app?

No. If you need to freeze your card in the Monzo app your Monzo card will not work on Apple Pay.

How much can I spend using Apple Pay?

There is no limit on Apple Pay transactions, but some merchants apply the contactless limit and will only accept payments of up to £30. Transactions made in-app and in Safari browser are not limited.

What happens if I lose my device?

If your phone’s been lost or stolen, use Find My iPhone to lock it. You can then secure it with a new password, or erase your personal data.

What happens if I lose my Monzo card?

If you freeze your card from within the app, you won’t be able to use your phone to make Monzo payments through Apple Pay.

If you find your card and defrost it, you’ll be able to use Apple Pay again.

If you need to order a replacement, your new card will automatically be added to your Apple Pay wallet once it arrives and is activated. There’s no need to manually update! You'll need to drag it to the top of your Apple Pay wallet again to make it the default.

Where can I use Apple Pay? Can I use it abroad?

Apple Pay can be used anywhere that accepts contactless payments, on transport and in shops, restaurants and cafes around the world.

Can I use Apple Pay to pay in an app?

Yes! Whether you’re ordering dinner from Deliveroo or buying a new outfit on ASOS, select Apple Pay at checkout to pay with Monzo quickly.

Is my card information protected?

When you use your Apple Pay to pay in store, online or in app Apple Pay doesn’t send your real card number to the merchant. Instead, a unique code is assigned, encrypted and securely stored on your device. Each transaction is authorised with a one-time unique dynamic security code.