Data
Customer Support
Data
1 August 2018
Using data to build a better help screen
As we work to make sure we can keep giving you world-class support as we scale, we've been using data to make changes to the help screen so you can find your own answers faster.
Monzo HQ
Data
22 August 2017
The Help Search Algorithm
The magic behind our machine learning powered help screen
Technology
Data
3 May 2017
Practical Machine Learning With Event Streaming
Monzo’s Head of Data and Analytics walks through our recent advances in using machine learning to make predictions based on existing data.
