Financial wellbeing and accessibility
We have a dedicated team to make sure Monzo understands, considers and advocates for the needs of all our customers, especially those in difficult circumstances who are most likely to have problems with their money. We offer specialist support and tools designed with that in mind.
Making money work for everyone
We're all likely to at some point experience circumstances that affect our overall financial wellbeing. We hope that Monzo makes it easy to manage your money no matter what situation you're in, but if not then telling us about your circumstances can help.
Our specialist support
We have specialist teams dedicated to helping you through money worries, the impact of life events on your finances, and day to day money management.
If your mental or physical health is affecting how you manage your finances, our specialist team can chat about the diiferent tools we have to help you.
Accessibility
We work hard to reduce the barriers people face to accessing our product and service. Making money work for everyone can’t be done without making sure Monzo works for disabled people and those who’ve struggled with banking in the past.
Tools to help
We want to give everyone visibility and control of their finances, and access to tools to help make managing money easier in difficult situations. Here’s a few tools we offer that help when you’re struggling.
Gambling Block
Our customers can block themselves from making gambling transactions on their Monzo account, straight from the app. If they’d prefer to talk to someone first, customers can also start a chat with someone in our customer support team by heading to the Help tab in the app. Our team can tell you more about how it works, help you switch it on, and point you to other sources of support and information.
Share With Us
Share With Us is a way for our customers to tell us what additional support they need. If there’s something customers want to let us know about their circumstances, they can let us know discreetly, with no phone calls involved and no chat log history. This links directly to our specialist support team, who are trained to support customers in difficult or distressing circumstances.
Spending Controls
Throughout our lives, it’s possible all of us may reach a point where we need more support to feel in control of, and comfortable with our spending. Our current accounts come with an option to reduce your maximum daily limits for ATM withdrawals, bank transfers, card payments and Monzo to Monzo payments.
If you have money worries
We're here to make money work for everyone, and we mean it. If it's causing you worry, or you find yourself in financial difficulties we're here to help. We have a specialist team that can support you whether you’re struggling to repay us, or someone else. We’ve put together some information about all the ways we can help.
Life Events
At the heart of our mission is a simple promise: to be there for you during life’s most difficult transitions. We know that facing barriers to banking can make an already tough time feel overwhelming. That’s why we’ve built dedicated support for when you need us most.
Getting help elsewhere
Sometimes your situation might require specialist support that Monzo doesn’t offer. We understand that your situation might require more than just help from us as your bank. We’ve put together a list of external resources you might find useful, based on what our customers talk to us about the most.