Setting up your Monzo Mobile eSIM
An eSIM is a SIM that's built into your phone. It works the same way as a regular SIM – it connects you to a mobile network so you can make calls, send texts, and use data. The only difference is there's nothing to post, insert, or swap.
Before you start, connect to Wi-Fi or make sure you've got a strong signal.
Monzo Mobile plans are tied to your banking security and so can only be used by the Monzo Bank account holder. The only way to install your eSIM is through the Monzo app, on the same device.
On iPhone
Start from the Monzo app. We'll take you to Settings > Mobile Service (or Cellular), with your Monzo plan ready to add.
Follow the on-screen steps to add your Monzo eSIM. Your iPhone might ask you a few setup questions, and they don't always appear or come in the same order:
If it asks "Where will you use this eSIM?", choose Home. This is your everyday plan, not a travel eSIM.
If it asks you to label your lines, give each one a name so you can tell them apart, like Personal or Work. We recommend calling your eSIM "Monzo".
If it asks you to pick a default or primary line, choose which line to use for calls, texts, iMessage, FaceTime and data. If Monzo is your main line, choose Monzo for all of them. If you're transferring your number, keep your current SIM as your default until the transfer's finished, then switch to Monzo.
You can change any of this later in Settings > Mobile Service.
On Android
Start from the Monzo app. We'll take you to your SIM settings.
When you're asked to let your operator set up an eSIM, tap Yes.
Follow the prompts to install your Monzo eSIM.
Choose which line to use for calls, texts and mobile data. If you're transferring your number, keep your current SIM as your default until the transfer's finished, then switch to Monzo.
Removing your old SIM
You can keep using your old SIM until your Monzo Mobile eSIM is ready. You should delete your old SIM either on the day your number transfer completes, or when service from your old provider stops working.
Once your number transfer is complete, or if you're choosing to stick with your new number, you'll have to remove your old SIM cards. If you don't remove your old SIM card, you may have issues accessing service on your new Monzo Mobile eSIM.
Make sure you remove the old physical SIM from your phone and then restart your phone.
If your previous sim card was also an eSIM, you will need to delete this from your phone. Once you've removed/deleted the eSIM from your device, go ahead and restart your phone.
Mobile SIM PIN
A mobile SIM PIN lock is a security feature that stops people from using your eSIM for calls or mobile data if your phone is restarted or if the eSIM is moved to another device.
All Monzo Mobile SIM PINs are set to 0000.
