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Reporting a scam

Reporting a scam

Bank transfer scams

If you’ve been scammed and sent a bank transfer to a fraudster, you can report it to our team using the button below.

Card scams

If you think someone has used your card details to make a payment without your permission, please let us know.

You can ask us to raise a dispute if you think a company has charged you the wrong amount, not given you what you paid for, or not refunded you when you’re due one. Learn more about how to raise a dispute.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.