Changes to bank statements

We’ve made some changes to statements, so you can see exactly what’s happening on your account. Including authorisation holds which let you hold some money in your account for a purchase - like when you pay at the pump for fuel.

We haven’t backdated this change, so you might see some statements before May that look a little different. But from May onwards, you’ll see your transactions on your statement as they happened. So if you go to the petrol station, you might see a £100 hold, then a £70 refund if you only got £30 of petrol.

Note: This won’t impact statements in CSV or QIF format for Current accounts, Joint accounts, virtual card on pot statements or US accounts. But it will affect CSV or QIF bank statements in Business banking.

Why did we make the change? To make sure your statement is accurate, we want the data we’ve got to be as up to date as possible.

What statements will this impact?

What address will be on my statement?

It’ll be the address where you lived during the dates you asked for.

So if you ask for a statement during a time you lived somewhere else, you’ll get that address.

If I change my name, what name will be on my statement?

It’ll show your legal name during the time you asked for.

So if you ask for a statement during a time you had a different legal name, you’ll get that name.

But this only applies to statements from May 2023 onwards, because we didn’t backdate the change.