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Image that says: How we measured change aversion with our new home screen
Technology
26 April 2024

How we measured change aversion with our new home screen

When we launched our new Monzo home screen, Katherine spent the past year focused on designing, launching and analysing experiments to understand how customers reacted to their new app. This blog explains how she measured change aversion.

Header image that says 'User Research Insight to Impact: The Art of Scaling Impact and Crafting Goal-Driven Metrics' with an image of a magnifying glass and a test tube in the bottom right corner.
Technology
Design
15 March 2024

User Research Insight to Impact: The Art of Scaling Impact and Crafting Goal-Driven Metrics

Drawing upon the wisdom and practices of our user research team at Monzo, this blog post captures ways to scale user research impact, craft effective goals, and define clear metrics.

Title image that says: 'Starting from scratch as a new engineer at Monzo', with an image of a door opening and someone stepping out.
Technology
8 March 2024

Starting from scratch as a new engineer at Monzo

I’m Grace, and I joined Monzo in October ’23 as a Backend Engineer in Fincrime Business Banking. I’m here to convince you to apply for that role you really want, and about how exciting, challenging and rewarding changing roles has been for me.

Image banner that says 'Moving monzo.com'
Technology
1 March 2024

Moving monzo.com

In 2022, we embarked on a long journey to move our main website. The whole process took us from June of 2022 to November of 2023, with plenty of fun curveballs along the way. Let’s dig into what it takes to migrate monzo.com.

A title image that reads 'How we use design to create business impact' with a graphic of a brightly coloured phone
Technology
Design
22 February 2024

How we use design to create business impact

This post delves into how Monzo is building on our product-led growth by adopting new growth design ways of working and how uniquely positioned design is as a business tool for growth. Buckle-up!

Title image that says 'What are Monzo's technical expectations for Engineering Leaders?', with an image of a green traffic light
Technology
19 February 2024

What are Monzo's technical expectations for Engineering Leaders?

This post will explore how EMs at Monzo continue to leverage their software engineering backgrounds in practice, and how Monzo assesses those skills in our hiring process.

Image of the title: How to create a customer segmentation?, with an image of a cake with a slice cut out
Technology
15 February 2024

How to create a customer segmentation: choosing the right segmentation approach

Customer segmentation is the art of dividing customers into useful groups, but there are a lot of pitfalls to avoid along the way. Here is Monzo’s guide to help you decide your segmentation approach, collect the right data, and more.

The title words 'How we built a queue on top of Kafka' against a hot coral Monzo background, with pictures of a puzzle graphic
Technology
25 January 2024

How we built a queue on top of Kafka

This blog covers core parts of the journey Constantijn embarked on when he raised his first "small change" pull request, and how over time we have built a rich client library and set of abstractions that sit on top of Kafka

Image that says 'How we unified our customers’ activity on the new home screen' with a graphic of the Monzo home screen and a paint roller
Technology
10 January 2024

How we unified our customers’ activity on the new home screen

In this blog post, we explore how we built our home screen, a single stream of activity that lets you glance over the latest updates across all your bank accounts! Less searching around, less app-hopping, less confusion. 

Technology
22 December 2023

Building Year in Monzo – as told by engineering

We’ve shared the behind the scenes insights into how we wrote 5 million Years in Monzo, and the magic behind the data. Now we’re going to dig into how we turned this data into the Year in Monzo experience you know and love.

Headline says 'Securing admin access to Monzo's platform' with a cartoon of two locks on the bottom right
Technology
15 December 2023

Securing admin access to Monzo’s platform

Monzo runs on a shared platform of infrastructure that hosts our microservices. In this post, we’ll discuss how we broker access to our infrastructure credentials with a system that is resistant to attacks even from the team that maintains it.

Image shows the words 'A Day in the Life of a Technical Programme Manager at Monzo' with a bright green border and a celebratory graphic on the bottom right.
Technology
24 November 2023

A Day in the Life of a Technical Programme Manager at Monzo

The Technical Programme Manager (TPM for short) role is hugely varied. I want to take you on a journey through a typical day in my life as a Technical Programme Manager here at Monzo.

Header image with a green border; to the bottom right there is an image of a blue hand holding a pink phone. The image reads 'Protecting our platform from spikes in usage by reducing load from the Monzo app'
Technology
12 October 2023

Protecting our platform from spikes in usage by reducing load from the Monzo app

This blog explores how we’ve made our platform more resilient to spikes in app opens. We can now reduce load on our platform before we get overwhelmed so you can still access and use critical parts of the app, and your card continues to work.

Blog header that shows the text 'The SKAdNetwork Puzzle: Using Data to Solve for Effective Performance Marketing' with an image of puzzle pieces
Data
Technology
12 September 2023

The SKAdNetwork Puzzle: Using Data to Solve for Effective Performance Marketing

This blog talks through how Monzo uses Data Science and Analytics Engineering to measure the value of paid marketing as Apple’s SKAdNetwork changes the mobile advertising landscape, which helps to inform our wider strategies of sustainable growth

Tech leading as a mobile engineer at Monzo
Technology
31 August 2023

Tech leading as a mobile engineer at Monzo

Mark has written about his experience and growth as a tech lead at Monzo over the last 18 months - from creeping doubts to using his mobile engineer’s perspective to shape the role to his strengths