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Monzo Blog

The latest updates, stories, ideas and guides from the Monzo team.

An illustration of a life preserver ring on a blue background
Design
11 November 2020

How we design the tools that power our award-winning customer support experience

Designing an empathetic help experience at scale is a big challenge. Here are the methods and tools we use to set ourselves up for success.

An illustration of a hand placing the final piece into a puzzle
Design
6 November 2020

Seven things I learnt scaling research (and design) at Monzo

Samantha Davies, our Senior User Research Manager, shares some of the key lessons she's learnt in over three years in the constantly changing environment here at Monzo.

The history of money management in the Black community
Black History Month 2020
30 October 2020

The history of money management in the Black community

In our final post this Black History Month, we're taking a look at ways Black communities have managed money in the US and the UK.

Telling the stories of Black history in finance: Maggie Lena Walker
Black History Month 2020
27 October 2020

Maggie Lena Walker: US Banking Pioneer

This Black History Month we're focussing on the lesser-told stories of prominent Black figures in the history of finance. This post focuses on Maggie Lena Walker.

Let's Talk Business
Business Basics
22 October 2020

Startup accounting: what to do in your first weeks of business

So you’ve started a business? Nice, now you get to do accounting. Lucky you! Here's what you need to think about in your first few weeks.

Black History Month 2020
19 October 2020

Interview: Jaz Broughton, Career Success Coach

As part of our Black History Month celebrations, we invited career coach Jaz Broughton to share her thoughts on race equality and performative allyship in the workplace.

Product Updates
20 October 2020

A side by side comparison of Monzo Premium and Monzo Plus

We've clearly laid out what you get with our Monzo Premium and Monzo Plus accounts, so you can decide for yourself which one’s right for you.

Product Updates
Current Account Guides
16 October 2020

Introducing Monzo Premium

We’re launching Monzo Premium – banking that makes a statement with our white metal card. Get phone and worldwide travel insurance, interest on your balance and regular Pots, and much, much more.

Product Updates
20 October 2020

How we value Monzo Premium

We asked independent market research group Consumer Intelligence to see what it would cost if you bought some of the benefits included in Monzo Premium separately.

Technology
19 October 2020

Autoscaling Monzo: How we optimise our platform to be just the right size

How we've automated the process of scaling up our platform for our ever-growing userbase.

Monzo - H&M receipts
Product Updates
16 October 2020

View your H&M receipts with Flux

You can now view your receipts from H&M directly in your Monzo app. And they even work for returns!

Telling the stories of Black history in finance: Ismail Ahmed & Edith Cooper
Black History Month 2020
13 October 2020

Ismail Ahmed & Edith Cooper: Innovators in Economics

This Black History Month we're focussing on the lesser-told stories of prominent Black figures in the history of finance. This post focuses on Ismail Ahmed & Edith Cooper.

Telling the stories of black history in finance:
Abram Lincoln Harris
Black History Month 2020
12 October 2020

Abram Lincoln Harris: the first prominent African American economist

This Black History Month we're focussing on telling the lesser-told stories of prominent Black figures in the history of finance. We're starting with Abram Lincoln Harris.

[Blogpost] Self Employed People Coronavirus annoucements
Let's Talk Business
Business Basics
30 September 2020

Five ways to look after your mental health when self-employed

Working for yourself comes with its own unique challenges - here are five ways to make sure you're looking after your mental wellbeing when self-employed 💚

The Black Culture version of the Monzo app icon, in red and green
Black History Month 2020
1 October 2020

Celebrating Black History Month 2020

Our plans for celebrating Black culture and history both internally and externally this October.