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Paul Blunden

An illustration of a life preserver ring on a blue background
Design
11 November 2020

How we design the tools that power our award-winning customer support experience

Designing an empathetic help experience at scale is a big challenge. Here are the methods and tools we use to set ourselves up for success.

Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.