Cancelling Perks
There is no minimum term for Perks but cancellation fees may apply.
Cancelling in the 14-day cooling off period
If you change your mind in the first 14 days of getting Perks you can cancel and get a refund.
We’ll refund you the monthly payment but we will have to charge you a £23 Railcard fee if you’ve claimed a Railcard and a £5 card fee if you’ve ordered a Perks card. This is to cover our costs. If you haven’t ordered either of those, you won’t have to pay a cancellation fee.
Cancelling outside of the 14-day cooling off period
If you cancel you can continue using your benefits until your next payment date, but you won’t get a refund.
You may have to pay a fee
If you order a Railcard and then cancel before your next Perks anniversary (every 12 months after the date you got Perks) you’ll need to pay a fee to keep your Railcard based on how long is left until your next Perks anniversary. This works out at £1.92 a month. You can still use your Railcard until it expires.
To read more about our cancellation fees, and how this applies if you change plan, read the Monzo Perks terms & conditions.
