Lost or stolen phone
If your phone's lost or stolen, act quickly to protect it and your accounts.
Lock your phone remotely. Use Find My iPhone (Apple) or Find My Device (Android) to lock your phone, and mark it as lost or erase it if you need to.
Protect your money. Log into Monzo on another device or Monzo Web to freeze your cards and check your account.
Get connected on a new phone. Chat to us and we'll help move your eSIM to your new phone so you can get back online. You can also do this yourself in the Monzo app if you've got a replacement to hand.
Report it if it's stolen. Tell the police and ask for a crime reference number, which you may need for an insurance claim.
Emergency calls to 999 and 112 always work.
