Lost or stolen phone
If your phone’s lost or stolen, act quickly to protect it and your Monzo account.
Lock your phone
Use Find My Device (Android) or Find My iPhone (Apple) to lock your phone remotely. You can also mark it as lost or erase your data if you need to.
Protect your money
If you can’t use the app, log into Monzo Web on a browser. You can check your balances and protect your account if you need to.
You can also email help@monzo.com or call us on 0800 088 4040.
Get set up on a new phone
If you’ve got a replacement phone, chat to us if you need help getting back online.
If you have Monzo Mobile
You can contact us to freeze your SIM if your phone is lost or stolen, but we can’t unfreeze it if you find it later. Email mobile@monzo.com or call us on 0800 088 4040 and we’ll have the mobile team call you back.
After you get a new phone, we can help move your eSIM over. You may also be able to do this yourself.
If your phone was stolen
Tell the police and ask for a crime reference number. You may need this if you make an insurance claim.