Checking a call from Monzo is genuine

If we call you, there are a couple of ways to tell if it’s genuinely Monzo – or if it’s someone pretending to be us.

First, we’ll never call you without arranging it with you first.

Next, the easiest way to make sure is by checking in your Monzo app:

If the banner says we aren’t talking to you, hang up right away.

That’s especially true if the person you’re talking to tells you there’s a technical issue or another reason why the call status isn't working.

(If you’re not connected to the internet, the little banner will say so.)

Once you’ve hung up, please let us know about the call by tapping the call status banner.

You can find out more about our nifty fraud prevention feature.

Remember, we’ll never ask you to:

If someone’s claiming to be from Monzo and asking you to do any of these – it’s not us, it’s a scam.