If someone calls you claiming to be from Monzo, check it’s us in the app
We’ll never call you without arranging it with you first through in-app chat.
If we do call you we’ll always go through some security questions before discussing anything to do with your account. We'll never tell you information about your account until you've passed security.
If someone calls you claiming to be from Monzo, check it’s really us in the app
Head to ‘Privacy & security’ in settings by tapping your profile in the top left of the Home screen.
The ‘Monzo Call Status’ will show if we’re on the phone to you or not.
If the app says we aren’t talking to you, hang up
If the call status in the app shows a member of the Monzo team isn’t talking to you, hang up right away and report it to us by tapping the call status.
You can always trust the call status
If the person you’re talking to tries to tell you there’s a technical issue or another reason why the call status isn't working, hang up and report the attempted fraud to us through the app.
For times where you’re not connected to the internet, the call status will reflect that.
The call status doesn’t lie – so don’t listen if someone’s trying to convince you to ignore it.
Remember, we’ll never ask you to
send money to a holding account, safe account or any other account
withdraw money from a Pot
make a payment or send money for any reason
accept a notification on your phone
borrow extra money from us via a loan, overdraft or Monzo Flex
set up Apple Pay or Google Pay
ignore a fraud or payment warning
give us your PIN or any personal information
If someone’s claiming to be from Monzo and asking you to do this – it’s a scam.
