What does my international payment status mean?

Check if an international transfer has gone through by clicking on the payment in your feed. This is what the different messages mean:

Waiting

We've sent a Faster Payment to Wise for the GBP amount you're sending. We're waiting on them to confirm they've got it. Hold tight.

Waiting for recipient

Wise is waiting for some info from the person who’s receiving your payment, before they can make it.

Processing

Wise has got your GBP payment, and is looking at it now.

Converting

Wise has just converted your GBP payment into the local currency, so it’s ready to send.

Sent

It's on its way! Wise has sent the payment. The delivery time can vary. Tap to check an estimated delivery time.

Charged back

The payment has been recalled.

Cancelled

We couldn’t send the payment to Wise. You won't have been charged, and you'll need to make a new payment.

Cancelled, refunding

We couldn’t send the payment to Wise. We’d charged you, but we’re refunding it straight back.

Refunded

We’ve refunded your payment.

Bounced back

The transfer has bounced back, but it hasn't been refunded or cancelled just yet. Drop is a line if you’re still getting this message after 2 days.

Unknown

Wise is missing some important info it needs to make the payment.

Find out what’s happening with a payment by emailing monzo@wise.com with your Transfer ID and any questions.