Trusted Contacts

Added security is an authentication experience that customers can opt-in to in order to make actions such as making a transfer, or withdrawing money from a savings pot, even more secure.

How do trusted contacts work? You can choose up to 3 trusted contacts in your phone book who use Monzo to double check whether a transaction looks safe or is suspicious.

You will consent to them seeing limited information about the transfer or withdrawal and we’ll recommend that you call your trusted contact if you are unsure or think it looks suspicious.

What happens if a trusted contact says they think a payment is suspicious - does this block the payment?

We’ll let you know if your trusted contact doesn’t think the payment looks safe.

You will be able to choose at that point whether to continue with the payment using a different added security control, or whether to reconsider making it at all.

How do I add or remove a trusted contact?

You can do this by tapping here

If you'd like to learn more about added security, tap here