Monzo — Year in review 2026

Same mission.Even bigger ambition.

A year defined by the opportunities we unlocked and not just the things we delivered

  • Customers at home

    Extended

    our homeownership offer through acquisition of Habito

  • Small business

    Empowered

    businesses with a free tool to manage new tax rules

We've delivered strong, profitable growth while investing in the foundations that will power our future. Millions of customers are choosing Monzo for more of their financial lives. We're building on that momentum by delivering more category-defining products for personal and business customers, continuing to grow in the UK and bringing Monzo magic to Europe in a way that feels truly local from day one. Our mission to make money work for everyone is more relevant than ever, and the opportunity ahead has never been greater.
Diana LayfieldGroup Chief Executive Officer
Diana Layfield

Revenue

£1.7bn

39%
FY2022
£154.2m
FY2023
£355.6m
FY2024
£880.0m
FY2025
£1.2bn
FY2026
£1.7bn

Revenue split

Current account balances
Borrowing
Payments
Wealth (savings & investments)
Subscriptions & other fees
FY2025
£1.2bn
FY2026
£1.7bn

Gross profit

£1.0bn

35%
FY2025
£748m
FY2026
£1.0bn

Adjusted profit before tax

£172.6m

20%

Deposits

£25.7bn

55%
FY2022
£4.4bn
FY2023
£6.0bn
FY2024
£11.2bn
FY2025
£16.6bn
FY2026
£25.7bn

Average revenue per active customer*

£183

11%
*blended across personal and business accounts

Card spend

£73.0bn

32%
FY2025
£55.3bn
FY2026
£73.0bn
Millions more
customers.
Much more
of Monzo.
+3m

new customers,
bringing the total
to 15.2m

+26%

monthly active
users to 10.4m

49%

of monthly active
users use Monzo
as a primary bank

Record number of new customers

Total customers
Monthly active users
1.6m+

customers with subscriptions

45%

growth in business banking customers

1m+

Monzo for Under 16s accounts opened

Finances
finally feel
different

Most-switched-
to business
account

according to latest annual data from CASS for SME and charity accounts in 2024

79% of
customers
joined through
word of mouth

NPS score
of 76

That's how likely a customer
is to recommend us. The
industry average is 30.

Published
Sunday Times
Bestseller

The Monzo Book of Money

Britain's
recommended
personal current1 and business
account2

for overall service quality

Launched in
Ireland, bringing
a new way of
banking for Irish
customers

1Personal Current Accounts Great Britain: According to an independent survey of 17,051 people between January and December 2025 by Ipsos as part of a regulatory requirement – Overall Service Quality. To find out more visit: Ipsos.uk/personal-banking-service-quality.

2Business Current Accounts Great Britain: According to an independent survey of 20,450 people between January and December 2025 by BVA BDRC as part of a regulatory requirement. To find out more visit: BVA-BDRC.com/business-banking-service-quality.

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