Something's gone wrong when I'm sending a Bulk Payment?
What to do if something's goes wrong whilst sending a Bulk Payment
How do I increase the payment limits?
You can check your limits in the app before you make a bulk payment from your business account and if needed, you can ask for a payment limit increase too.
You’ll need to send us a quick video of yourself and give us as much information as you can about the payment.
We’ll confirm when the payment’s approved in the app. It can take up to 24 hours.
You can also request a higher limit after entering the payee details whilst making the bulk payment itself. We'll then send you a notification once the request has been processed.
Admin's can make the request themselves and Collaborators can select to have this approved by an Admin.
Why is the CSV not being accepted?
The spreadsheet needs to have the following columns, in this order.
Payee name
Sort code
Bank account number
Bank account type
Payment reference
Amount
We’ll let you know if there's an issue with the CSV you've uploaded before attempting to make the bulk payment.
How do I cancel the bulk payment?
I'm afraid we can't cancel a bulk payment once it's been made.
The quickest way to get the money back is to ask the person/people directly.
If you can’t contact them, we can try to get it back for you and will need to look into each payment individually.
If you're having trouble with a transaction or payment, the best way to get help is to tap on the transaction in your Home feed, scroll down and tap on "Something wrong? Get help".
The next screen should explain what happened to the payment and what to do to fix the issue.
