How We Protect You
The British Airways data breach: How Monzo responded
Last night British Airways announced that the personal and financial details of their customers had been stolen. We identified the 1,300 Monzo customers who’ve been affected, and ordered them replacement cards as a precaution.
Live updates: Monzo customers and the Marriott group data breach
The Marriott hotel group just announced that more than 500 million customers of its Starwood hotels have been affected by a data breach.
Are pyramid schemes legal in the UK?
No, pyramid schemes are illegal. People who create them could go to prison, and if you join one you could end up losing hundreds of pounds.
My bank says I need to move my money into a 'safe account' – should I?
No – this is a kind of fraud where someone tricks you into sending them money, usually by pretending to be from a company you trust.
How to protect yourself against APP fraud
Authorised push payment (APP) fraud is where someone tricks you into sending them money from your bank account. Here are some tips how to avoid being a victim.
Why we sometimes freeze, block or close Monzo accounts
Blocking or closing accounts is something all banks have to do sometimes, to meet their legal and regulatory obligations, in line with their terms and conditions, and to help fight against financial crime. We explain why this (very rarely) happens.
We’re seeing more pyramid schemes on social media. Here’s how to protect yourself.
More people are falling victim to pyramid schemes on social media. Here’s how you can protect yourself against this increasingly common kind of fraud.
Icelandic airline WOW Air has gone bust. Have you been affected?
Iceland's WOW Air announced that it’s stopped operating and cancelled all future flights. Here's what to do if you're a Monzo customer that's been affected.
How to protect your money from authorised push payment fraud
Do you really know who you’re sending money to? Find out how to avoid authorised push payment fraud and what we’re doing to protect you.
Is Monzo safe?
Your money's safe with Monzo, and more than 7 million people across the UK trust Monzo and use us to manage their money.
Protecting customers from the Ticketmaster breach: Monzo's story
Last night, Ticketmaster revealed a major data breach in which tens of thousands of people had their card details stolen. Our customers have nothing to worry about.
