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James Richardson

A screenshot of the Monzo app titled ‘Your repayment plan’. On this screen customers are presented with all the key information about their plan. The information presented is how much the overdraft balance reduces each month, what the current balance is, how long it’ll take customers to pay everything off, the dates of the first, last and next balance reduction dates. There are also buttons to either start chatting with Monzo COps, or to give feedback on how the customer found the process
Technology
12 July 2023

How we do product management in the financial difficulties space

In Financial Health, we’re responsible for making sure we build the right tools and experiences to help our customers through thick and thin if they experience financial difficulties, while also helping Monzo grow its Borrowing products.

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