Carla Arevalo

A screenshot of the Monzo app titled ‘Your repayment plan’. On this screen customers are presented with all the key information about their plan.

The information presented is how much the overdraft balance reduces each month, what the current balance is, how long it’ll take customers to pay everything off, the dates of the first, last and next balance reduction dates.

There are also buttons to either start chatting with Monzo COps, or to give feedback on how the customer found the process

12 July 2023

How we do product management in the financial difficulties space

In Financial Health, we’re responsible for making sure we build the right tools and experiences to help our customers through thick and thin if they experience financial difficulties, while also helping Monzo grow its Borrowing products.

Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.