Missing cheques: when to get in touch with us
If you posted a cheque to us more than 7 working days ago and we haven’t been in touch with you about it, chat to us.
We need to know:
the date you sent the cheque
if you sent it using freepost or tracked (share the tracking number if you have this)
the amount and currency – we only accept cheques in UK pounds (£)
the name(s) on the cheque
if you wrote your account number and sort code on the back
