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Missing cheques: when to get in touch with us

If you posted a cheque to us more than 10 working days ago and haven’t heard anything back from us, please get in touch.

We’ll need to know:

  • The date you sent the cheque

  • If you sent it using freepost or tracked (give us the tracking number if you have it please)

  • The amount and currency – we only accept cheques in British pounds(£)

  • The name (or names) on the cheque

  • If you wrote your account number and sort code on the back

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.

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