Problems with easy bank transfers
Your easy bank transfer hasn’t come through yet
When you send an easy bank transfer, the money should appear in the account you’ve sent it to straightaway. But it can sometimes take up to 24 hours.
If you approved the payment more than 2 hours ago, we can look into why it was delayed.
Chat to us to let us know which bank you tried to transfer money from and what time you did it.
The other bank rejected your easy bank transfer
The easiest way to find out why this happened is to get in touch with the other bank directly.
Your bank isn’t showing up on the list
Your bank may be having some issues or performing scheduled maintenance.
In the meantime, you can send money to your account with a regular bank transfer. Log into your other bank’s app or website to set up the payment.
Problems with scheduled easy bank transfers
If a scheduled easy bank transfer hasn’t arrived when expected, this could be because the other bank is having some temporary issues, or because they’ve lost the connection to your account.
Failed scheduled transfers aren’t retried automatically, so you’d need to make a manual easy bank transfer, or a regular bank transfer from your other account. If the scheduled transfers keep failing, the best solution is to cancel the existing scheduled transfer and set it up again.
