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My virtual card isn't working

Once you've created a virtual card, you can use those details to buy things online in the same way you would using your physical card.

If you're having trouble getting set up with a virtual card, let us know by getting in touch using the button below!

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.