Monzo Mobile number transfer delays
When you bring your mobile number to Monzo, we'll aim to move it over on the agreed date. Every so often a transfer takes longer than expected. If the delay is down to the switching process, your service provider might owe you compensation.
You don't need to claim. We'll keep you updated on what's happening and work with your provider to arrange any compensation automatically. It's usually paid as a credit covering each full day your number hasn't moved after your agreed switch date and we'll pay it promptly once your transfer completes or is cancelled.
If you've got questions in the meantime, chat to us in the app.
