Monzo Mobile number transfer delays
When you bring your current number to Monzo, we'll aim to move it over on the date you agreed. Every so often a transfer takes longer than that. If the delay is down to the switching process, you may be owed compensation for the wait.
You don't need to claim. We'll keep you posted on what's happening and handle any compensation automatically. It's usually paid as a credit covering each full day your number hasn't moved after your agreed switch date, and we'll pay it promptly once your transfer completes or is cancelled.
If you've got questions in the meantime, chat to us in the app.
