Cancelling Monzo Mobile
You can cancel Monzo Mobile anytime in the app. There's no fee and no minimum term. If you signed up in the last 14 days, you’re within your cooling off period and can cancel immediately for a full refund. If it’s been more than 14 days since you joined, cancelling takes effect at the end of your current billing cycle, so you'll keep your service until then. When you leave, you've got two choices:
Keep your number. Request a PAC from us and give it to your new provider. See Switching to and from Monzo Mobile.
Don't need your number. Cancel your plan and we'll close your service. If you're moving to another provider without keeping your number, you can request a STAC instead.
To cancel, go to your Monzo Mobile plan, tap Settings, then Leaving Monzo Mobile.
If you cancel and change your mind, you can still transfer your number to another provider for at least a month after your plan ends, unless you tell us otherwise when you cancel.
Because Monzo Mobile is linked to your Monzo account, you'll need to sort out your mobile plan before you can fully close your bank account. The app guides you through this if you're closing your account.
If you cancel and rejoin later, your 5% discount each year (up to 30% off over time) resets and starts building again from scratch.