Cashback refunds, disputes and charges

We can take back cashback we’ve paid you in error and for transactions where you:

  • got a refund or disputed it later

  • acted fraudulently

  • misused or gamed the offer

If we need to do this, we’ll take back the amount from either your Cashback Balance or personal current account or arranged overdraft. If there isn't enough money, we’ll take the amount from your personal current account – even if that takes you into an unarranged overdraft. We’ll notify you if this happens.

Adjust your cookie preferences

We use 4 types of cookie. You can choose which cookies you're happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.

Was this article helpful?

Can we use optional cookies?

We’re not talking about the crunchy, tasty kind. These cookies help us keep our website safe, give you a better experience and show more relevant ads. You can learn more about our cookie policy.

Adjust your cookie preferences

We use 4 types of cookie. You can choose which cookies you're happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.