Harry Ashbridge
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Writing customer-friendly terms and conditions
How to write terms and conditions anyone can understand.
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Happy birthday to the Monzo tone of voice
We published the guide a year ago this week. Here's how we've been bringing it to life since then.
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Introducing the Monzo naming system
These are the rules we follow when we’re naming something new.
![](https://monzo.com/static/images/blog/2018-03-27-tone-of-voice/tone-of-voice-1.png?w=800&q=75)
Big news about small print
The table below shows that lengthy, difficult-to-read terms are the norm, even for the newer challenger banks. But we’ve made a promise to really carry through our values to everything we do in writing.