Stay safe with Monzo

Cutting-edge technology, FSCS protection and 24/7 support if you need us. Just a few of the reasons more than 9 million customers trust us to keep their money safe.

Technology to protect you

We use cutting-edge artificial intelligence and machine learning alongside a team of industry experts to spot and help prevent fraud. We offer real-time advice when we think someone might be at risk of a scam, hopefully stopping it before it even happens. (Read more about different types of scam and how to avoid them.)

Our industry-first call status tool fights phone scammers and lets you confirm you’re really on the phone to us. See what the Independent had to say about that feature.

Keep your money safer

We send instant notifications the moment you pay so you can see the merchant, the location and the amount. Our approval process for online payments means you have to verify them in the app before you pay, so you know when your card’s being used online.

We’ll also warn you if you’re paying someone and their details don’t match the receiving account – so you can decide if you trust where the money is going.

Control over your security

Protect your account, app and the way you move money with touch ID, face ID, fingerprint or PIN. Freeze your card any time if you’re worried your card or PIN have fallen into the wrong hands (and defrost it straight away if everything’s fine).

If you spot anything unusual, like a payment you don’t recognise, you can report it in a couple of taps and talk to us straight away.

You’re in safe hands

We’re a fully regulated UK bank, follow the same rules and offer the same protections as the high street banks. This means your eligible deposits in Monzo are protected up to £85,000 per person by the Financial Services Compensation Scheme (FSCS).

If you’re one of our 9 million customers you can speak to a real person 24/7 if it’s urgent, either through the app or by calling us.

Working to stop scams at the source

As a member of Stop Scams UK we work with social media companies, phone companies and other organisations across different industries to to pool resources, share ideas and try to stop scams at the source.

We also work closely with law enforcement agencies and other industry players as the only digital bank on the Operations Group of Joint Money Laundering Intelligence Taskforce (JMLIT).