HelpPayments: troubleshootingA bank transfer I'm expecting hasn't arrived

A bank transfer I'm expecting hasn't arrived

Once we receive a payment, we'll put it in your account instantly.

Bank transfers typically arrive in seconds, but they can take up to one working day if the sending bank need to run extra checks.

If a payment is taking longer, check that the sender entered the correct account number and sort code. If they were entered incorrectly, the sender can ask their bank to recover the payment.

If the details were entered correctly, but you still haven’t received your payment after 1 working day, we recommend asking the sender to get in touch with their bank.

They will be able to give you the 18 digit TRN (transaction reference number), which we can use to try and locate the payment when you chat with us.

Was this article helpful?