HelpPayments: TroubleshootingA bank transfer I'm expecting hasn't arrived

A bank transfer I'm expecting hasn't arrived

Transfers should arrive instantly, but can sometimes take up to 4 hours to reach their destination.

If you’re expecting a transfer that hasn’t arrived after 4 hours, check with the other bank that the money definitely left and they had the right details.

If you've checked with the sending bank and that all looks fine, then chat to us in-app and we’ll try to help.

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