These are our Monzo Plus Terms and Conditions, please read this document carefully. They’re in addition to our current account Terms and Conditions which means we can make changes and cancel them.
You can see and save a copy of them at any time by clicking here.
You have to be 18 or over and live in the UK to apply
First things first, you need to be 18 or over, have a Monzo account and be a UK resident to apply for Monzo Plus.
Paying for Monzo Plus
By signing up to Monzo Plus you agree to pay monthly as part of a rolling contact. The amount you pay will depend on the bundles you add to Monzo Plus. You can find your monthly payment in the ’Monzo Plus’ section of your in-app profile.
You can’t get any of the Monzo Plus features as standalone products. Equally, you can’t get Monzo Plus without its features.
We’ll take the payment from your Monzo current account on the same date of each month that you paid for Monzo Plus. So if you pay for Monzo Plus on 3 February, we’ll take your second payment on the 3rd of each following month.
This is a rolling contract which you can cancel at any time.
You need to make sure you have enough money in your account to make the payments. If you don’t, and you don’t have an arranged overdraft with us, then the payment won’t go through.
We’ll try taking the payment again and if you still don’t have enough money after 14 days, then we’ll cancel your Monzo Plus subscription including any insurance policies and you won’t be able to use your Monzo Plus features. If after 14 days you put money into your account, we’ll charge you the monthly fee and give you access to the features again.
Cancelling and renewing your subscription
If you change your mind, you can cancel your subscription at any time. If you’d like to cancel your subscription, please write to us via in app-chat. If we need to cancel or withdraw your subscription we will usually give you 60 days notice before doing so.
Changes to your Monzo Plus subscription
We can make changes to your Monzo Plus subscription, when it’s in your interest for example, if there are changes due to law or regulation, if we add a new feature or make a mistake we’ll let you know when we make the change. Otherwise, we’ll give you two months notice, and the option to cancel if you do not like the change.
Exclusive Monzo Plus card
We’ll send you an exclusive new Monzo Plus card in the colour that you choose when you sign up.
Discounts and rewards
We’ll give you access to offers, discounts and rewards from a range of brands relevant to your bundle(s). We may remove, change or cancel these offers when we think it’s in your interest, or if we can’t continue the offer for a valid reason. For example, if the offer is oversubscribed we’ll give you a similar replacement offer. And so you know, we may earn a commission for promoting the brands.
Your travel insurance
Your worldwide family travel insurance is provided by AXA. It covers:
- Medical bills up to £10m
- Personal liability insurance up to £1m
- Trip cancellation costs up to £5,000
- Valuables cover up to £1,500
- Legal expenses up to £25,000
- Baggage cover up to £750
- An excess of £50
- Winter sports
You’re not covered for trips you’re already on or any pre-existing medical conditions.
You can find the details of your cover in AXA’s Terms and Conditions.
Using your card abroad
You’ll be able to withdraw up to £400 from cash machines abroad in any rolling 30-day period without any fees. After that, we’ll charge you 3% of the total amount you withdraw.
Monzo customers who don’t have the Plus traveller bundle can withdraw up to £200 for free from cash machines abroad.
Emergency cash abroad, if you need it
If you lose your card or it gets stolen, we can transfer you up to £1,000 within 5 hours for a 5% fee of the amount you ask us for. We can transfer you the money in the local currency of your choice, as long as there’s money in your account. You’ll need your passport to claim the emergency money we send you.
We’ll send the money to you using a cash transfer provider near to where you are. The provider will use their own exchange rate and might restrict how much money we can send you depending on where in the world you are.
Airport lounge access
You and guests can make use of over 1,100 airport lounges around the world for a flat fee of £25 per person, per visit. We’ve teamed up with LoungeKey to provide this service. Find all the lounges you can visit and the services on offer here.
To access a lounge: either show your Monzo card and mention that you’re on the LoungeKey programme, or show a QR code in the LoungeKey app. You’ll need to register in the LoungeKey app to do this.
Each lounge has its own terms and conditions. There isn’t usually a limit to the number of guests you can have, but each lounge has a right to turn guests away based on their policy or how busy a lounge is.
This bundle is called Monzo Plus Traveller on the fee page.
Monzo Plus travel insurance is provided for Monzo Bank Limited and is underwritten by Inter Partner Assistance SA (IPA) which is owned by the AXA Partners Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Inter Partner Assistance SA firm’s registered number is 202664.
Your contents insurance
Your contents insurance is provided by Urban Jungle. You can find the exact details of your cover in the policy documents and terms and conditions that Urban Jungle email to you. Your contents insurance policy will start the day after you make your first Monzo Plus payment.
If you make a claim or change your policy, Urban Jungle may increase your monthly premium. If Urban Jungle increase your insurance premium then the price of your Monzo Plus bundle will increase by the same amount.
You can cancel your contents insurance within 14 days of signing up to Monzo Plus.
And so you know, Urban Jungle pay us a commission.
Contents insurance is provided by Urban Jungle Services Ltd, who are authorised and regulated by the Financial Conduct Authority, under the registration number 782061. See the Financial Services Register for further details.
This bundle is called Monzo Plus Home on the fee page.
Monzo Plus insurance providers
Monzo Plus gives you access to insurance products from intermediaries (which means we’re the ‘middleman’). You won’t get advice or recommendations from us about the insurance products available through Monzo Plus. It’s important to check that the cover meets your needs, and the needs of anyone else insured by the policy.
We take your monthly insurance payment and hold it in our account until the provider collects it.
We hold it as your bank (obviously) but not under CASS rules and regulations (not so obvious – but we have to tell you that legally). All you need to know is your money’s as safe it normally is.
Monzo Bank Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Financial Services Register No. 730427). Registered in England. Registered No. 9446231. Registered Office: 38 Finsbury Square, London, EC2A 1PX.
The Financial Services Register can be accessed at https://register.fca.org.uk/