Lost, stolen, or found cards
If your card is lost, damaged or stolen, you can freeze or replace it in the app.
If your card is lost or stolen
Freeze your card straight away, then order a replacement:
Go to your Home screen.
Tap Freeze card.
Tap Replace.
If you need to replace your card
Go to your Home screen.
Tap Card.
Scroll down and tap Order new card.
If you're having trouble ordering a replacement card, chat with us in the app and we'll help.
If you can't access the app
You can email us at help@monzo.com or call 1800 849 291 from Ireland or +353 1 233 7650 if you're abroad.
What to do if you find a Monzo card
If you are a Monzo customer: You can chat with us directly in the app to let us know.
If you are not a Monzo customer: Please email the name on the card to help@monzo.com or call 1800 849 291 from Ireland or +353 1 233 7650 from abroad.
After you've reported the card, please cut it up, making sure you snip right through the magnetic stripe and the chip.