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Money worries

If money is causing you worry, or you find yourself struggling to pay back money you owe, we're here to support you and help you navigate the situation.

We’ve listed out some resources from Monzo and other organisations that can help when things are challenging.

How Monzo can help

We know things can be tough — especially if you're dealing with rising costs or going through something personal. Everyone’s situation is different, and we’re here to support you.

Talk to us, and we’ll try to find a solution that fits your circumstances. We’ll never ask you to pay more than you can afford.

We also understand how closely health and finances are linked. Our specialist team can offer tailored support, and if you need extra help, we’ll point you in the right direction.

What’s an unauthorised overdraft?

Your account can go below zero even without an overdraft. This is called an unauthorised overdraft.

We try to decline payments that would put you in this situation but some can’t be stopped, such as offline payments (on a plane) or pre-authorised transactions (like car rentals and hotels). You could also end up in an unauthorised overdraft if we have to reverse a refund from a dispute.

If you do go below zero, you won’t be able to make any more transactions until your balance is positive again. Pending payments will also fail. However, we don’t charge any interest or fees for using an unauthorised overdraft or for payments we decline.

How to get in touch

Whether you're feeling the pressure due to increased cost of living, you're worried about paying back money you owe, or your circumstances have changed, please let us know.

The best way to get in touch with us is via in-app chat to discuss your circumstances with a financial difficulties specialist and find out how we can support you.

  • Tap the Help icon in the menu bar of the Monzo app
  • Search ‘I can’t afford to repay. I’m having financial difficulties’
  • Tap ‘Get in touch’ at the bottom of the article

If you can’t chat to us through the app, you can also email us (help@monzo.com) or phone us (1800849291) or (+35312337650) when calling from abroad.

Getting help elsewhere

Sometimes your situation might require more than just help from us as your bank.

You can contact the Money Advice and Budgeting Service (MABS), who offer free, confidential and independent debt advice. Call MABS on 0818 07 2000 or visit the the MABS website.