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Version 1.12

Cookie Notice

9th May 2024

Cookies help us keep you and Monzo safe, give you a better experience and show you more relevant ads

Think of cookies as stickers. When you visit a site, the site puts a sticker on you so that it knows if you come back and can collect information about your visit. That lets the site show things relevant to you, based on information you’ve entered and stuff you’ve looked at. The length of time stored depends on the cookie, but this is generally between a few minutes and up to two years.

We use these cookies on monzo.com:

  • analytics

  • advertising

  • functional

  • performance

  • required

You can turn off all these cookies, except required cookies.

Most are third-party cookies that belong to another website than monzo.com. Some are our own. So you know, the cookies we use never store or access any of your banking details.

Analytics cookies

The science-y sounding cookie that’s interested in what you do on our website. Where you came from, what pages you visit, and for how long.

Breakdown of analytics cookies

Cookie IDProviderUsed toExpires
_gaGoogle AnalyticsGive every visitor a number picked at random. This allows us to identify unique visitors and we use it in each page request. The information we collect includes the number of visitors to the website and blog, where visitors have come from and the pages visited. The cookies collect information in a way that does not directly identify anyone.After 2 years
_gatGoogle AnalyticsManage how many people are trying to access the website and limit data collection when there is high traffic.After 10 minutes
_gidGoogle AnalyticsTrack where you go on our website so we can make it easier to use.After 15 hours
_hjSessionUser_*HotJarStore a unique identifier.After 1 year
_cookie_analytics _acceptedMonzoTrack if you’ve consented to analytics cookie tracking or not.After 30 days
utmParamsMonzoTrack parameters from advertising links.After 7 days
firstVisitMonzoTimestamp of when you visited the site with tracking parameters.After 7 days
_cookie_survey_takenMonzoBoolean flag recording whether a user has taken a qualtrics survey. Used to hide the survey button if a survey has been taken.After 7 days
anon_idMonzoUnique, randomly generated identifier, used to understand and improve the website.After 7 days
siblingScreen_MonzoPersist information about previous Monzo page before the current tabAfter the browser session ends
analytics_tab_idMonzoIdentify different Monzo browser tabs for trackingAfter the browser session ends
analytics_current_lifecycleMonzoTrack current visibility of Monzo tabsAfter the browser session ends
analytics_session_idMonzoTrack the length of the current sessionAfter 30 minutes

Advertising cookies

What’s worse than ads? Irrelevant ads. We follow your trail of virtual cookie crumbs to show you more interesting ads and marketing.

Breakdown of advertising cookies

Cookie IDProviderUsed toExpires
_cookie_advertising _acceptedMonzoTrack if you’ve consented to advertising cookie tracking or not.After 30 days
_fbpFacebookIdentify browsers to provide advertising and site analytics services.After 90 days
_fbcFacebookStore last visit.After 2 years
usidaFacebookCollect information about your browser, as well as unique identifiers to tailor advertising.After the browser session ends
datrFacebookHelp us protect you from fraud. For example, it helps us identify trusted browsers where you have logged in before. It also helps us to identify the browsers used by malicious actors and to prevent cyber-security attacks. For example, a denial of service attack that could prevent you from accessing Meta Products.After 2 years
ooFacebookHelp you opt out of seeing ads from Meta based on activity on third-party websites.After 5 years
wdFacebookStore the browser window dimensions, so Facebook can optimise the rendering of the page.After 1 week
dprFacebookDeliver an optimal experience for your device's screen.After 1 week
_gcl_auGoogleLink Google advertisements to conversions made.After 90 days
_gcl_awGoogleDeliver and target ads.After 90 days
gac*GoogleStore and track audience reach.After 90 days
__Secure-ENIDGoogleBuild a profile of your interests to show relevant and personalised advertising.After 1 year
**Secure-1PAPISID & **Secure-3PAPISID & **Secure-1PSID & **Secure-3PSIDGoogleBuild a profile of your interests to show relevant and personalised advertising.After 2 years
SSIDGoogleBuild a profile of your interests to show relevant and personalised advertising.After 1 year
SID & HSIDGoogleContain digitally signed and encrypted records of your Google Account ID and most recent sign-in time.After 1 year
SIDCCGoogleBuild a profile of visitors’ interests to show relevant and personalised advertising.After 2 years
NIDGoogleShow Google ads in Google services when you’re signed out.After 6 months
APISID & SAPISIDGoogleBuild a profile of your interests to show relevant and personalised advertising.After 2 years
_schnSnapchatAttribute traffic, with the help of the Snapchat pixel.After the browser session ends
_scidSnapchatAttribute traffic, with the help of the Snapchat pixel.After 1 year
sc_atSnapchatIdentify people across multiple domains.After 1 year
_sctrSnapchatDetermine whether a third party tag will be called in a Snap Ads Pixel.After 1 year
u_scsidSnapchatAttribute traffic, with the help of the Snapchat pixel.After the browser session ends
u_sclidSnapchatAttribute traffic, with the help of the Snapchat pixel.After the browser session ends
_ttpTikTokMeasure and improve the performance of advertising campaigns. Also to personalise your experience (including ads) on TikTok.After 13 months
_tt_enable_cookieTikTokStore TikTok tracking with cookie state.After 13 months
tt_sessionIdTikTokTrack the use of embedded services.After the browser session ends
tt_pageIdTikTokTrack the use of embedded services.After the browser session ends
tt_pixel_session_indexTikTokTrack the use of embedded services.After the browser session ends
tt_appInfoTikTokTrack the use of embedded services.After the browser session ends
tta_attr_id & tta_attr_id_mirrorTikTokMeasure and improve the performance of advertising campaigns. Also to personalise your experience (including ads) on TikTok.After 1 year
personalization_idTwitterMeasure the performance of advertising campaigns.After 2 years
guest_idTwitterFor authentication. Identifies you to Twitter. If you do not have a Twitter account, or have never visited Twitter, a unique code will be assigned to track your visit to the Twitter feed.After 2 years
gtTwitterFor external app functionality and authorisation.After 2 years
muc_adsTwitterOptimise ad relevance by collecting information about where you visit.After 2 years
__spdtSpotifyAnalyse user interaction on site that audio listeners take after hearing or seeing an ad.After 13 Months
__lg_orLinkedInUsed to determine if Oribi analytics can be carried out on a specific domain.After 24 hours
__langLinkedInUsed to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings.After the browser session ends
__AnalyticsSyncHistoryLinkedInUsed to store information about the time a sync took place with the lms_analytics cookie on LinkedIn.com.After 30 days
__UserMatchHistoryLinkedInUsed for id sync process. It stores the last sync time to avoid repeating the syncing process in a frequent manner.After 30 days
__bcookieLinkedInBrowser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform and diagnostic purposes.After 1 year
__lidcLinkedInTo facilitate data center selection.After 24 hours
__li_gcLinkedInUsed to store consent of guests regarding the use of cookies for non-essential purposes.After 6 months
trackingParamsMonzoTrack parameters from advertising links.After 7 days
_cookie_ad_user_data_acceptedMonzoTrack if you’ve consented to advertising user data cookie tracking or not.After 30 days
_cookie_ad_personalization_acceptedMonzoTrack if you’ve consented to advertising personalisation cookie tracking or not.After 30 days
dax_listeneridDAX GlobalAnalyse user interaction on site that audio listeners take after hearing or seeing an ad with the help of the DAX Tracking Pixel.After the browser session ends

Functional cookies

The curious cookie that gets to know you better. By knowing your preferences on the site, we can enhance your journey to make things more relevant to you.

Breakdown of functional cookies

Cookie IDProviderUsed toExpires
_cookie_functionality_storage_acceptedMonzoTrack if you’ve consented to optional functional cookie tracking or not.After 30 days
what-inputMonzoPersist input device choice across pages to tailor experience to your device. For example if you are using a keyboard or mouseAfter the browser session ends
what-intentMonzoPersist input intent choice across pages to tailor experience to your device. For example if you are moving your mouseAfter the browser session ends

Required cookies

This trusty cookie is a must for our website to work and keep you safe and secure. Need we say more?

Breakdown of required cookies

Cookie IDProviderUsed toExpires
MonzoWeb::accessTokenMonzo BusinessGive the Business Banking web app permission to retrieve and send information to Monzo APIs. This value is stored once you log in.After the browser session ends
Monzo_web_session_extendedMonzo BusinessAllow you to select whether you trust this browser instance, so you have an easier login process for the next 24 hours.After 24 hours
Monzo_web_stateMonzo BusinessStore an ID which verifies that you’re using the same browser throughout the login process.After the browser session ends
Monzo_web_last_activeMonzo BusinessLog you out of the Business Banking web app if you’re inactive for too long.After 24 hours
_cookies_banner_dismissedMonzoHide/show the cookie consent banner.After 30 days
cookies_acceptedMonzoTrack if you’ve consented to cookie tracking or not.After 30 days
x-locationMonzoIdentify your location and serve appropriate content (UK vs US).When the browser session ends
_cookie_country_preferredMonzoTo set preferred location and serve appropriate content (UK vs US). Used alongside x-location cookie.After 10 days
CONSENTGoogleStore your state regarding your cookie choices.After 2 years
AECGoogleMake sure that requests within a browsing session are made by you, not other sites.After 6 months
requiredParamsMonzoStores affiliate UTM tracking parametersAfter 7 days

Other ways to turn off cookies

You can also turn off cookies in your browser or phone settings. Go to your internet browser’s help menu or search ‘how to block cookies’. Your browser also lets you delete any cookies stored on your device, whenever you want. You can also usually opt out of advertising cookies through Facebook ads preferences or Twitter account personalisation.

Questions

Your privacy is important to us. We welcome your feedback. If you have any questions about our cookie notice, or how we use cookies, email help@monzo.com.