I see a black screen or “Can’t record” when taking my selfie video
If your selfie video won’t record, try these quick steps.
Update the app — get the latest Monzo from the App Store or Play Store.
Check permissions
iPhone: Settings → Monzo → turn on Camera and Microphone.
Android: Settings → Apps → Monzo → Permissions → allow Camera and Microphone.
Close Monzo and reopen it.
Restart your phone — power off and on, then try again.
Close other apps that might use the camera (FaceTime, Instagram, Snapchat).
Reinstall Monzo — delete the app, reinstall from the store, log in and try the video.
If you’re still stuck after this, start a chat in the app and send us:
A screenshot of the black screen or error message
A screenshot of Settings → Monzo showing Camera and Microphone are on
