Bank Transfer Rejected or Not Received
If you’ve sent a bank transfer and something doesn’t look right, here’s what to check.
How long does a bank transfer take?
Most bank transfers arrive the same banking day or the next banking day, depending on the receiving bank. Some transfers sent later in the day may arrive on the next banking day.
A banking day is when banks are open and processing payments. Weekends and bank holidays usually aren't banking days.
My payment was rejected
If a transfer was rejected, the money never left your account. This usually happens if the IBAN or account name doesn’t match the receiving bank’s details. Check the details and try again.
It shows as completed but hasn’t arrived
If the payment shows as completed, it has left your account and been sent to the receiving bank. The receiving bank may still need to process it.
If it hasn’t arrived after one banking day, contact us in the app and we’ll check it for you.
I sent money by mistake
Contact us in the app as soon as possible by tapping here. We can request the receiving bank to return the funds, but this isn’t guaranteed.
I want to cancel a recall request
If you've already asked us to recall a bank transfer and now want to cancel the request, the best option is for the recipient to reject the recall, if possible.
If they can't do this, contact us in the app and we'll see if the recall can be cancelled. This can take some time and isn't guaranteed.
