What to do if you can't see your account switching status

If you started your account switch through our online switching portal, you can contact our switching partner directly for an update.

  1. Log in to your switching portal account.

  2. Scroll to the bottom of the page.

  3. Select Contact, or click here

  4. Complete the contact form with details of your query.

Our switching partner will investigate and get back to you directly.

If you don't hear back within a few working days, please contact Monzo and we'll do our best to help.

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We use 4 types of cookie. You can choose which cookies you’re happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.