Getting help and support for fraud

If you've been the victim of fraud, you can get in touch with us and other organizations.

Contacting Monzo:

  • Chat: You can contact us in chat by tapping here

  • Email: You can email us at help@monzo.com.

  • Phone: You can call us for free at 1800 849 291 from Ireland or +353 1 233 7650 if you're abroad.

Complaints: If you're unhappy with the outcome of a fraud report, you can raise a complaint with us. If you are still unhappy after our final response, you can take your complaint to the Financial Services and Pensions Ombudsman (FSPO).

Other Support:

  • Citizens Information Board

  • The Competition and Consumer Protection Commission (CCPC).

  • Crime Victims Helpline.

  • Age Action.

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