All about authorised push payment (APP) fraud
All about authorised push payment (APP) fraud
APP fraud happens when fraudsters trick you into sending them money from your bank account.
How we reimburse victims of APP fraud
If you bank with Monzo and have an eligible APP fraud claim, we'll reimburse you based on our internal policy. We aim to reimburse you within 5 business days, or for more complex cases, up to 35 business days. We'll reimburse you up to a maximum of €100,000.
What is covered:
SEPA Credit Transfers (SCT) you made within the SEPA zone
This applies to Monzo Personal accounts (including joint accounts) and Business accounts with an annual turnover or balance sheet under €2 million and fewer than 10 employees.
What is not covered:
Card transactions, cash, or cheque payments.
Payments made to international accounts (outside the SEPA zone).
Claims you've misrepresented or been grossly negligent on.
