Talk to us about an unexpected Life event or support you may need
There are times where it can be helpful to tell us about your situation if it affects how you manage your finances, your ability to communicate, or if you need someone to help with your banking. This includes major life events like losing your home or a change in your personal resilience.
You can tell us about your situation using our Share with us tool. This is the most discreet way to share what’s going on. If you’ve already filled this in, you don’t need to do it again – we’ll always follow up with you to discuss how we can help.
We will use this information to change the way we support you, which might include:
Connecting you to our financial difficulties team.
Letting you know about charities and organisations who can help.
Making adjustments to how we communicate with you.
We’ll review your information and your account to see if there’s anything we can do to help. We’ll never share your information outside of Monzo and will always ask for your permission before making any changes.
