How we support your accessibility needs
At Monzo, we are committed to providing accessible banking for everyone. We strive to be transparent, easy to understand, and will never hide behind jargon. Our app is designed so you can bank wherever you are without needing to visit a branch. You can sign up, transfer money, or recover a lost PIN all from your phone.
Our specialist team can provide different types of support including:
Changing the way we talk to you.
Making adjustments to your account to make banking with us easier.
Connecting you to further support organisations.
You can tell us about your situation using our Share with us tool. This is the most discreet way to share what’s going on. If you’ve already filled this in, you don’t need to do it again – we’ll always follow up with you to discuss how we can help.
Other places you can get help from:
