Year in Review
As the world shut down, we stayed focused on our customers and colleagues, delivered new products and invested heavily in key areas of our business. Our target is to reach profitability on an on-going basis in 2022.
TS Anil Global CEO
Organic growth has been phenomenal
Customers up 23% vs FY2020
Word of mouth is still fuelling our growth
- Organic growth
- Inorganic growth
A Monzo customer has an average of 28 friends using Monzo
Engagement increased faster than customer growth. This means our customers are using Monzo for more and more of their financial lives
124% increase
in deposits
300k Pots created
every month
50% increase
in card spend
Our customer service remains best-in-class
💎 70+ Net Promoter Score
💎 70+ Net Promoter Score
💎 70+ Net Promoter Score
💎 70+ Net Promoter Score
💎 70+ Net Promoter Score
🏆 No.1 in CMA survey*
🏆 No.1 in CMA survey*
🏆 No.1 in CMA survey*
🏆 No.1 in CMA survey*
🏆 No.1 in CMA survey*
🎉 2nd Most Recommended Brand in the UK
🎉 2nd Most Recommended Brand in the UK
🎉 2nd Most Recommended Brand in the UK
🎉 2nd Most Recommended Brand in the UK
🎉 2nd Most Recommended Brand in the UK
Despite lockdown, we’ve achieved record revenues and been contribution margin positive since November
£105m+ record annual run rate revenue by December 2020
🚀
Monzo Plus, Monzo Premium and Monzo Business customers (all widely launched this year)
