How do I block someone on Monzo?
Blocking someone on Monzo
If you’re receiving unwanted payments, payment requests or messages, you can block someone in the Monzo app.
In your transaction feed tap on a payment or request, scroll down and tap ‘Block, or
Head to the Payments tab, select a Payee and tap ‘Block.’
When you block someone, they won’t:
be able to pay or request money from you using Monzo-to-Monzo payments (from their Personal Account or Joint Account, if they have one)
be told that you’ve blocked them
They can still:
make traditional bank transfers if they have your account number and sort code (from Monzo or other banks)
see you as a Monzo contact (but any payments or requests won’t go through)
see requests on Shared Tabs you have together (but they won’t be able to pay you)
You also won’t be able to use Monzo-to-Monzo payments to pay or request money from the person you’ve blocked.
Any existing payment requests will still show in your app. You can decline them but you won’t be able to pay them while the person is blocked. You can unblock someone in the app any time.
Why we can’t block traditional bank transfers right now If two people use Monzo, they can send money to each other using the phone number linked to that contact. We call these Monzo-to-Monzo payments, and because we manage them fully, we can block these payments ourselves.
Traditional bank transfers use an external network called the Faster Payments Service (FPS), which isn’t controlled by Monzo. So if someone has your full name, account number and sort code, they’ll still be able to use FPS to send you money. We’re looking into how we might block these payments in future, but it’s not available at the moment.
What to do if you need more support We have a specialist team to help you if you're experiencing any difficulties, like financial abuse.
When you block someone, we’ll ask if you want to share more with us about what’s happened. If you choose to share, someone from the team will reach out to you. Everything is confidential and we won’t share any information outside Monzo.