I forgot my login email

It's easy to forget which email you used to sign up with, especially if you have a few.

To find your email:

  • Search your spam or junk folders for any past emails from us. The email we've contacted you on is likely the one linked to your account.

  • If you can't find anything, use your email provider's search function to look for the word "Monzo" in your inbox.

Still stuck? If you've tried the steps above without success, we can help. Please email us at help@monzo.com with the following information:

  • Your mobile number, email address, or account number.

  • A selfie of you holding your ID, or a piece of paper with today's date on it – we need to see both your face and ID/piece of paper in the same image

A security reminder: We will never ask for your PIN, card number, or the 3 digits on the back of your card. Keep those secret, even from us!

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