Logging in with a new device
If you get a login error after switching to a new phone or restoring a backup, you'll need to reinstall the Monzo app to log in again.
Fixing a login authentication error:
Request a new link: Delete all old login emails from Monzo and request a new one. Tapping on an expired link is a common reason for errors.
Try a different browser: If you're using your phone's default email app, try accessing your email through a web browser like Chrome or Safari instead.
Check hidden apps: If you have a hidden app feature on iOS 18 or Android 15 and newer, make sure your Monzo app, email, and browser apps aren’t hidden – or make sure they’re all in the same private space.
A note about multiple devices: For security, you can only be logged in on one iOS device and one Android device at a time. So if you log in on your iPad, you will be logged out of your iPhone.
