I've paid a scammer – what should I do?
If you've made a payment and now think it was part of a scam, contact us as soon as possible.
The sooner we know what's happened, the sooner we can begin helping you.
What should I do now?
Report the payment.
Save any messages, emails or screenshots.
Stop communicating with the scammer.
If you've also shared your card details, freeze your card immediately.
Follow these steps to freeze your card in the app:
Open the Monzo app and tap Home in the bottom menu bar.
Tap the Card button on your account homescreen (if it isn't visible, swipe down on your list of recent transactions).
Tap Freeze card
What happens next?
We'll ask you a few questions about what happened.
We'll explain what support is available, investigate where appropriate and let you know what happens next.