I've paid a scammer – what should I do?

If you've made a payment and now think it was part of a scam, contact us as soon as possible.

The sooner we know what's happened, the sooner we can begin helping you.


What should I do now?

If you've also shared your card details, freeze your card immediately.

Follow these steps to freeze your card in the app:

  1. Open the Monzo app and tap Home in the bottom menu bar.

  2. Tap the Card button on your account homescreen (if it isn't visible, swipe down on your list of recent transactions).

  3. Tap Freeze card


What happens next?

We'll ask you a few questions about what happened.

We'll explain what support is available, investigate where appropriate and let you know what happens next.


We use 4 types of cookie. You can choose which cookies you’re happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.

Was this article helpful?

We’re not talking about the crunchy, tasty kind. These cookies help us keep our website safe, give you a better experience and show more relevant ads. You can learn more about our cookie policy.

We use 4 types of cookie. You can choose which cookies you’re happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.