I entered my card details on a fake website

If you think you've entered your card details into a fake customs or delivery website, acting quickly can help protect your account.


Step 1: Freeze your card

Freeze your card immediately in the Monzo app.

This temporarily stops new card payments while you check what's happened.

If everything turns out to be safe, you can defrost your card instantly.

Follow these steps to freeze your card in the app:

  1. Open the Monzo app and tap Home in the bottom menu bar.

  2. Tap the Card button on your account homescreen (if it isn't visible, swipe down on your list of recent transactions).

  3. Tap Freeze card


Step 2: Check your recent transactions

Review your recent transactions carefully.

If you see any payments you don't recognise, report them in the Monzo app.


Step 3: Contact Monzo

If you're unsure what to do next, contact us through chat in the Monzo app.

We'll help you understand whether any further action is needed.


If you didn't enter any information or make a payment, you usually don't need to freeze your card.

Simply close the website and delete the message.


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