I received a customs or parcel delivery text – is it a scam?
If you've received a text or email asking you to pay customs charges or a delivery fee, don't panic.
Some payment requests may be genuine, but scammers also send fake messages pretending to be delivery companies.
Before making a payment
Ask yourself:
Am I expecting a parcel?
Does the message mention the courier I'm expecting?
Does the website look genuine?
Is the message trying to pressure me into acting quickly?
If you're unsure, don't use the payment link in the message.
Instead, check your parcel using the courier's official website or app.
Common warning signs
Be cautious if the message:
asks you to pay urgently
says your parcel will be returned or destroyed
asks you to enter your card details
contains spelling mistakes
comes from an unfamiliar number or email address
links to a website that doesn't look genuine
I clicked the link
If you only clicked the link but didn't enter any information, you usually don't need to do anything.
Close the page and delete the message.
If you entered your card details, read I entered my card details on a fake website.
If you've already made a payment, read I've paid a scammer – what should I do?
